Refund policy

Returns & Replacements
Since each item is personalised with your inscription, we cannot accept returns unless the item is faulty in which case it will be replaced with the same or a alternative can be chosen

Leather Cases

Our leather cases are handmade not machine stamped, they are made from genuine cow hide which is a natural product and can be subject to variations in texture as is the case with leather. These cases are not perfectly smooth and the creases and variations add to the character and natural look of the case. The cut outs around the device controls are also handcut not machine stamped

Faulty items
If you believe an item is faulty, please contact us at sales@willowoflondon.co.uk and we'll get that replaced for you.

Wrong item
In the unlikely event, the item you received is not what you originally ordered please contact customer services, we will then advise on how to proceed with the return. We will cover postage costs for our error.